Business process strategy


Business process management, business process automation and workflow management - Why do they matter?

The three practices of business process management, business process automation and workflow management are all key to running a successful modern business. With the incredibly complex operational structures that are now commonplace, it’s crucial for organizations to optimize business processes by utilizing all the available tools.

Through better organization of business processes, companies become fundamentally more efficient. This improved efficiency can positively impact all areas of business and lead to lower costs as well as greater profits.

The simplest way to harmonize your business processes and workflow is to make use of powerful modern technology – namely software. Specialized products such as ERP and BPM softwares can rapidly revolutionize the way businesses operate, helping them to become more agile in very short space of time and cost-effectively.

Investing the proper time and resources into improving the way you handle business processes and workflow will enable you to benefit from the latest technologies and help your organization become a truly Intelligent Enterprise.

What do business process management, business process automation and workflow management involve?

These three elements of business share many similarities but there are some key differences that distinguish them from one another. It’s important to understand the distinctions.

Business process management is the blanket term used to describe the analysis, measurement and optimization of business processes. This could include anything from procurement to customer service, IT, and anything else crucial to the running of a business.

Business process automation refers to the use of technology to achieve automation of various processes. A good example of a process that many organizations attempt to automate is manufacturing, where enormous savings can be made in labor and time through the use of technology.

Workflow management is closely linked to business process management, however there are some important practical differences. Where business process management is focused on the monitoring and tweaking of processes, workflow management is more of a high level blueprint or playbook. Employees can follow this playbook to carry out specific processes or sets of processes in a predetermined order, for example when escalating a customer complaint.

How do these three approaches fit into the ‘Intelligent Enterprise’ philosophy?

All of these three aspects of business management relate to using technology in innovative ways to achieve greater efficiency and the optimization of business processes. So what are some examples of these applications of technology?

Business process management
  • Data analytics
  • Connectivity (Internet of Things, monitoring instruments)
Business automation
  • AI and machine learning
  • Connectivity (Internet of Things, remote control of processes)
Workflow management
  • Data analytics

All of these examples can be implemented and optimized with the help of software, such as Workflow Management and BPM tools and other specialized business packages.

Challenges of modernizing your organization’s approach to business processes

While it’s clearly important to analyze, optimize, automate and generally modernize business processes and workflow, many organizations struggle to do so effectively. There are a few common reasons for this:

1. Lack of expertise

Many businesses lack an individual or team with the specialized knowledge of modern business practices. Without this expert guidance it can be extremely difficult to successfully implement complex and targeted new technologies.

2. Using outdated technology

The world of business technology moves fast. Companies can only work with the tools they have, so trying to modernize your business practices using old software infrastructure can only get you so far.

3. Insufficient training

You may have implemented the latest infrastructure and strategies, but if your workforce is not properly trained then it will be impossible for the company to adapt. Having appropriately trained staff is absolutely vital if you are to make the most of modernization efforts.

How Eaglera can help

At Eaglera, we specialize in helping businesses modernize, adapt and improve. Our expert consultants will work with you to get a detailed understanding of your current practices. We will then build a comprehensive and bespoke strategy for upgrading your infrastructure and approach in order to meet your specific business goals. We guide you through every step of the process, from planning to training and implementation of the latest business technology.

Eaglera will help your organization become fundamentally more agile, more focused and more efficient.

Leverage the latest technology to revolutionize your business